Client Relationship Manager

Ruesch International, Inc. is a wholly owned subsidiary of Travelex, the world’s leading foreign exchange and international business payments and receipts specialist. Through its subsidiaries and branches, Travelex operates in the Americas, Asia, Europe, Australia, the Middle East and Africa and the United Kingdom.

Ruesch strives to make global payments and receipts easy for businesses of any size worldwide. It offers business-to-business payment and receipt solutions through an intuitive online platform that integrates directly with clients’ systems and helps clients manage their currency exposure. The company currently services over 35,000 clients in 35 countries and processes more than $37 billion payments annually to more than 1 million beneficiaries. We are headquartered in Washington, DC and have more than 30 years of experience in the payment processing industry.

Ruesch International is recruiting Client Relationship Managers (CRMs) to join its global Client Relationship Management team selling cutting edge, real time global payments systems to an assigned group of existing customers. The positions will be located in our Chicago, D.C., Los Angeles, and Toronto offices. If you are interested in continuing a challenging and lucrative career working in a fast paced, entrepreneurial environment, Ruesch is the place for you.

Responsibilities

The Client Relationship Manager position is an excellent opportunity for customer focused individuals to use their initiative and drive to produce extraordinary results.  The position is responsible for overseeing and growing an account portfolio of high volume clients using a range of company tools to resolve account management and payment issues. There will be significant phone interaction with clients and documentation of orders and client status.

1. The position requires the ability to engage in a consultative sales process, analyze account activity and international payment needs to offer a range of appropriate solutions to support the client.
2. CRMs are responsible for working closely with sales executives to ensure seamless support for the client.
3. CRM’s develop proposals for key decision-makers to offer more appropriate solutions and analyze foreign payment needs to customize our global business payment systems.
4. The CRM will be responsible for their individual portfolio growth and the retention of their client base.

Requirements

1. 1 year of relevant work experience
2. Bachelor’s degree or equivalent
3. General knowledge of financial markets
4. Strong computer skills and appreciation for the power of technology
5. Willingness to embrace different and ever changing technologies
6. Strong interpersonal skills with a focus on customer service
7. Strong problem solving skills along with excellent presentation, verbal and written communication skills
8. Results oriented, self-motivated, and can-do attitude
9. Ability to work on a book of business
10. Proven ability to meet goals
11. For Toronto position only, ability to speak French is a plus

Apply Online

EOE. No sponsorship, relocation, or third-party providers please.