Investigator (Financial Services)
Ruesch International, Inc. is a wholly owned subsidiary of Travelex, the world’s leading foreign exchange and international business payments and receipts specialist. Through its subsidiaries and branches, Travelex operates in the Americas, Asia, Europe, Australia, the Middle East and Africa and the United Kingdom.
Ruesch strives to make global payments and receipts easy for businesses of any size worldwide. It offers business-to-business payment and receipt solutions through an intuitive online platform that integrates directly with clients’ systems and helps clients manage their currency exposure. The company currently services over 35,000 clients in 35 countries and processes more than $37 billion payments annually to more than 1 million beneficiaries. We are headquartered in Washington, DC and have more than 30 years of experience in the payment processing industry.
Ruesch International is recruiting for an Investigator to join its Investigations team within the Operations Group. The position is located at our North American Headquarters in Washington, DC. If you are interested in continuing your career in a fast paced, entrepreneurial environment, Ruesch is the place for you.
Responsibilities
The Investigations group works with more than thirty correspondent banking relationships world-wide in order to investigate all payment related issues, as well as close all cases and make any necessary adjustments to either the payments or related transactions. The various payment types include Domestic US Fed and CHIPS Wires, Domestic and Cross Border USD ACH payments, International high and low value payments, domestic checks, international checks, and other payment types such as exotic third party payments.
This is a vital support role in managing post-transaction inquiries from Global Business Payment customers. Day-to-day duties of this role include but are not limited to the following:
- Main point of contact for problem resolution for internal and external clients via telephone, fax, email
- Logging, assigning, and resolving tasks through an issue tracking system
- Responsible for wire transfer inquires and outstanding payment inquiries within established guidelines
- Provide problem resolutions for the above inquiries within the set guidelines and identify process gaps or errors to the appropriate management
- Liaison and partner with specific regions within GBP Sales (North, South, FI and Canada/World Bank) to build working relationships within Travelex
- Identify client trends and make recommendations on improving overall customer satisfaction
Requirements
- Four year college degree preferred
- Minimum of two years experience in a bank payments department, or in a similar non-bank payment processor environment required
- Ability to work under tight deadlines
- Strong sense of urgency
- Excellent communication skills
- Strong attention to detail and follow-through
- Must be able to work independently to manage a large caseload while assisting team in overall goals
- Knowledge of banking and international banking systems (i.e. SWIFT, FEDWIRE, CHIPS, etc.) a plus
- Proficient in Spanish, Mandarin, or Cantonese languages preferred
- Comfortable working with Microsoft Suite (Excel, Word, Outlook, Access, Internet Explorer)
- Strong organizational skills; effective in prioritizing work and following through on commitments
- Strong interpersonal and oral/written communication skills, ability to interact effectively with all levels of management
- Flexible and adaptable to a dynamic and changing environment
- Strong analytical skills with effective problem solving abilities; attention to detail
- High degree of initiative; highly motivated self starter
Apply Online
EOE. No sponsorship, relocation, or third-party providers please.
