Effective June 28, 2005.

Ruesch International is committed to providing the highest levels of customer service. If you experience any service level concerns, please contact:

Vice President, Operations
Ruesch International, Inc.
700 Eleventh Street, NW
Washington, DC 20001

Texas clients who have any service-related concerns can contact:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
1 (877) 276-5554 (toll free)
www.banking.state.tx.us

Colorado clients who have any service-related concerns can contact:
Colorado Division of Banking
1560 Broadway, Suite 1175
Denver, CO 80202
Customer complaints should be in writing, providing as much detail as possible. Please include the following information:

• The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
• A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
• Copies of any available documentation supporting the complaint and efforts toward resolution.
• Any suggestions regarding a preferred resolution of the complaint.