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Frequently Asked Questions
Obtaining or renewing a digital certificate involves a two-step
process: Step I, “Requesting a Digital Certificate” and Step
II, “Downloading your Digital Certificate” 24 hours later. Step-by-step
instructions are provided by clicking on the Digital Certificate
link on the login page for RueschLINK. Please note that the
specific instructions will vary depending on your internet browser
type. If you need additional assistance, please contact your
Ruesch representative.
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To verify the status of a payment, you can contact your Ruesch
representative or login to your RueschLINK account. If you are
using RueschLINK, you can use the Quick Search feature under
the Reports tab to view payment details including when a payment
was initiated, when it cleared, and when Ruesch received your
settlement funds.
For wire transfers, Ruesch can automatically send a Beneficiary
Notification e-mail informing your beneficiary that payment
was initiated, saving you the hassle of processing and faxing
manual payment confirmations. You can also use this service
to alert your colleagues and associates of initiated wire payments,
helping you seamlessly keep everyone in your organization informed
of account activity. The complimentary service is easy to set
up. Simply provide your Ruesch representative with the e-mail
addresses when you place your order or enter them in the fields
provided in RueschLINK. Your e-mail preferences can be stored
in your account to have them applied to every order associated
with that beneficiary.
Payment confirmations can also be printed from RueschLINK or
you can request copies from your Ruesch representative.
Your Ruesch representative can provide your with an E-Debit
application. You will need to provide your banking details
and a voided check. To ensure proper security, you will also
need to fill out a security authorization form. Once your application
is completed, simply send the materials back to Ruesch via fax
or mail. Upon receipt by Ruesch, it generally takes 24-48 hours
for an account to be enabled for E-Debit.
With Ruesch's complimentary Currency
Tracker service, you will receive an automatic e-mail alert
if the market reaches your desired exchange rate. The complimentary
service can monitor rates for more than 135
international currencies based on your specific preferences.
The service can be set up on RueschLINK or by your Ruesch representative.
With a Standing Order, Ruesch monitors the market for you and
if the market reaches your desired rate, your order is automatically
processed. This enables you to capitalize on favorable exchange
rates when you are unable to personally monitor the market and
initiate a transaction. Standing Orders can monitor the market
24 hours a day for up to a week, after which the Standing Order
can be renewed if the market has not reached the specified rate.
You can also cancel the Standing Order if it has not already
been executed should your currency needs change.
Both services are provided free of charge to Ruesch clients
and your Ruesch representative can assist you in determining
a target rate that is appropriate for existing market conditions.
Customized MarketLink subscriptions can be set up by your Ruesch
representative.
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