At this time, I am pleased to let you know that the previously announced merger between Ruesch International and Travelex has been finalised. As you may know, Travelex is the world’s leading non-bank provider of international business payment services. As a new combined business we are looking forward to delivering even greater value as we continue to build on the relationship Ruesch International has established with the global payments community.
In addition, we will shortly be able to offer many significant new benefits including:
- Improved efficiency through new payment technology platforms and customized payment solutions
- More choice and a wider range of services
- Expanded availability to industry specific products and services
As we begin to integrate Ruesch International and Travelex into a single market leading organisation, we are committed to keeping you informed of all merger-related business issues. I invite you to learn more or provide feedback about this merger by visiting this website on an ongoing basis which has been specifically developed to provide detailed merger related information.
Sincerely,
Peter Burridge
Divisional Managing Director
From completion of the merger, Ruesch International and Travelex will continue to operate as two separate businesses in regards to both product and service. All systems will look exactly the same, login information will remain the same, reporting will not change, and our global payment experts can still be reached at the same numbers to meet the needs of your growing business. During the following months, specified teams will begin to integrate systems, providing clients with a "best of both worlds" experience. During this time period we will keep the entire market abreast of announced feature updates via this website or alternative communications.
The entire Ruesch International staff is eager to bring to market a new range of enhanced product offerings and a new definition to the term "customer service" when dealing with your global payment processing. Please continue reading for a list of common FAQs that will be updated on a going forward basis with your own questions and comments as they are submitted.
- Can you clarify the ownership structure, please?
As of September 5th, 2007, Travelex wholly owns Ruesch International and its group companies. - What is the business now called?
Travelex Commercial Foreign Exchange and Ruesch International will continue to conduct business under their current names for an undetermined amount of time. We anticipate the combined business will incorporate the Travelex brand, some time after January 1st, 2008. Be assured, you and all of our clients will be notified of any changes in advance. - What does the completion of acquiring Ruesch International mean to me?
Completion means you can expect the best of both worlds. Right now, it is business as usual for clients of both Travelex Commercial Foreign Exchange and Ruesch International. In the longer term, by combining the strengths of Travelex and Ruesch International, we will be able to meet the growing demands of our clients. Count on us to offer best in class customer service and the best global payment solutions in the world. - Does this mean that I will be dealing with somebody else now?
Our priority is to continue to provide the first class customer service you expect from both of our organisations. For the time being, it will be business as usual as you continue to work with your same Ruesch contact, through the same channels, and in the same way. - What impact will the integration process have on clients?
Our number one priority is to minimise the impact of the integration on our clients, and to improve the service and business payment solutions we can offer you.
We have been working behind the scenes on the integration process since April 2007. Our hard work and preparation have allowed us to hit the ground running. All of our customer facing teams will continue to work in parallel until the end of 2007. Then, beginning January 1st, 2008, we intend to move to a fully integrated customer facing team.
Improvements to our payment technology infrastructure will continue. Over time, we will transition to a single processing platform for all of our clients. Please be assured, Ruesch is working hard to ensure this change is good for our clients and we will continue to communicate any further details. - Will clients need to sign new Terms and Conditions?
There will be no immediate changes to the Terms and Conditions on which Ruesch currently trades with its customers as a result of this acquisition. However, it is likely that there will be some changes to these Terms and Conditions in the future in order to ensure that both Travelex and Ruesch International trade with their customers on similar terms and conditions. As in the past, you will be contacted in advance of any changes to Ruesch’s Terms and Conditions. - Will any new payments systems be introduced?
We want our combined business to offer the very best payment solutions to all of our clients. To this end, we are currently reviewing our payment systems carefully. Look to your relationship manager to keep you apprised of any proposed changes. - Will prices or rates change?
Our pricing practices have not changed. Our focus remains to be competitive and deliver value to our clients. - Are there any new products or services that you will now offer?
We will continue to offer proactive, end-to-end personal service that spans a wide ranging, innovative portfolio. Everything we do is tailored to meet the needs of our diverse client base.
